Privacy Policy
Effective Date: January 19, 2026
Last Updated: January 19, 2026
This Privacy Policy explains how American Top Roofing And Restoration, LLC(“American Top Roofing,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit https://americantoproofing.com (the “Website”), request a quote or inspection, contact us, subscribe to updates, or otherwise interact with us (collectively, the “Services”).
1) Contact Information
Legal Name: American Top Roofing And Restoration, LLC
DBA: American Top Roofing And Restoration
Address: 3332 Stone point way, Buford, GA 30519, United States
Phone: +1 (470) 915-1599
Privacy Email: privacy@americantoproofing.com
Support Email: info@americantoproofing.com
If you have questions about this Privacy Policy or want to exercise privacy rights, contact us at privacy@americantoproofing.com.
2) Information We Collect
We may collect the following categories of information:
A. Information you provide
- Contact details (such as name, phone number, email address).
- Location and service information (such as city/county and the services you request).
- Project details you submit (e.g., descriptions, photos, documentation).
- Communications you send to us (by phone, SMS, WhatsApp, email, web chat, or social media).
B. Information collected automatically
When you use our Website, we may collect:
- Device and usage data (e.g., IP address, browser type, pages viewed, time spent, referring pages).
- Cookie and similar technology data (see “Cookies, Analytics, and Advertising” below).
C. Information from third parties
We may receive information about you from:
- Advertising and lead sources (e.g., platforms where you submit a lead form).
- Partners or referrals (e.g., service partners or affiliates, when applicable).
3) How We Use Information
We use personal information to:
- Provide and manage Services (schedule inspections, provide estimates, perform roofing/restoration work).
- Respond to requests, questions, and customer support needs.
- Send service and appointment communications (confirmations, reminders, updates).
- Send marketing communications where permitted and based on your choices.
- Improve our Website and Services (analytics, troubleshooting, performance).
- Maintain security, prevent fraud, and protect our rights and users.
- Comply with legal obligations and enforce agreements.
4) Communications (Email, SMS, WhatsApp, Phone Calls)
If you provide your phone number or email, we may contact you about your request, your project, appointments, and (if you opt in) promotions.
You can unsubscribe from marketing emails by using the unsubscribe link in our messages.
SMS/Text Messages
- You can opt out at any time by replying STOP.
- For help, reply HELP.
- Message and data rates may apply.
WhatsApp (if used)
You can request to stop messages at any time by replying STOP or asking us to opt you out.
Phone Calls & Call Recording
We may record calls for quality assurance, training, and compliance, where permitted by law. If you do not want a call recorded, tell us during the call and we will provide an alternative method to continue where feasible.
5) How We Share Information
We do not sell your personal information for money.
We may share personal information in the following situations:
A. Service providers
We may share information with vendors that help us operate our business and provide Services (for example: hosting, analytics, customer communications, CRM/helpdesk tools, and messaging/telephony providers). These vendors are authorized to use personal information only as needed to provide services to us.
B. Insurance/claims support
If you request help with an insurance-related claim, we may share relevant information (such as photos, documentation, and inspection details) with your insurer or adjuster as needed to support your claim.
C. Legal, safety, and compliance
We may disclose information to comply with law, respond to lawful requests, protect rights and safety, and prevent fraud.
D. Business transfers
If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
6) Cookies, Analytics, and Advertising
We use cookies and similar technologies to help our Website function and to understand performance and marketing effectiveness.
Google Analytics
We use Google Analytics to measure Website traffic and usage. Google Analytics may use cookies and collect device/browser information and usage data.
Meta Pixel (Meta Platforms)
We use the Meta Pixel to help measure ad performance, build audiences, and improve the relevance of ads you may see on Meta platforms.
Your choices
You can control cookies through your browser settings. If you disable cookies, some Website features may not function properly.
7) Your Privacy Choices and Rights
You can:
- Opt out of marketing emails via the unsubscribe link.
- Opt out of SMS by replying STOP.
- Ask us to stop contacting you via WhatsApp or phone by messaging/calling us or emailing privacy@americantoproofing.com.
Depending on where you live, you may also have rights to request access, deletion, or correction of certain personal information, or to opt out of certain processing (such as targeted advertising). To submit a request, email privacy@americantoproofing.com.
We may need to verify your identity before completing your request.
8) Data Retention
We keep personal information only as long as needed for the purposes described in this Policy, unless a longer retention period is required by law or needed for legitimate business purposes.
Retention baseline:
- Leads/marketing inquiries: 24 months
- Call recordings: 12 months
9) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
10) Payments
We do not collect payment card information on the Website.
11) Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
12) Third-Party Links
Our Website may include links to third-party sites or services (including social media). We are not responsible for their privacy practices.
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent revision.